This module is great tool for every website owner, that needs online support (Live chat + Help Desk) for his customers.
You need to have valid account at Live Agent or you can create trial account for free.
Live Agent module integrates full featured help desk and live chat software Live Agent into Drupal installation. Simply add 'start chat' button by few simple clicks and be live within 5 minutes..
No HTML knowledge is required.
Try free trial.
List of current functions:
Online Chat - Your customers can connect with you in real time using live chat button on your website - You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website)
Help Desk - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) - You can answer emails in same way as if it would be chat - customer will get immediate answers
Offline Messages - In case your support is not online, your customer can leave you offline message,
which will be later asnwered by email
Automatic inclusion of live chat buttons in your pages, no HTML knowledge is required
Installation of Live Agent:
download and install Live Agent module for Drupal
use your account or create Live Agent account for free here
after successull login to Live Agent server and clear drupal cache you can configure buttons on second tab
select what button do you want use, for every enabled button will be created own block, that you can enable in block configuration page
use and enjoy Live Agent
